Call Center Agent

Job description

5-day work week: 4 Days will be during week (Mon-Friday) with 1 weekend shift (either Saturday or Sunday). Work hours may fluctuate between either 6am - 3pm or 7am-4pm, or 8am-5pm, or 9am-6pm. Hybrid schedule: Must be able to come onsite once every two weeks. Tentative to change. The key responsibilities of the Call Center agent include but not limited to: Duties and Responsibilities - Prompt and regular attendance at an assigned work location - Achieves desired results in: Calls Answered, Calls Converted and Scheduled Appointments - Answers incoming calls and responds to inquiries from patients or their family members - Place outbound calls to patients, referral partners and leads - Is well-versed in, and can successfully explain, BHG’s treatment program to patients or their family members - Coordinates with treatment center staff to schedule appointments as quickly as possible - Manages and resolves patient concerns - Identifies and escalates issues to supervision in a timely manner - Provides complete and accurate information about BHG’s treatment program to potential customers - Researches information for patients as requested - Routes calls to appropriate staff - Documents cal...