Part-Time Office Administrator

Job description

Location Zip Code: 19020-5813 Job Family: Service Center Support We are seeking a hard-working, innovative, detail-oriented, and creative team player to join our Aptive team! This is a part-time Office Administrator position located at our office in Philadelphia, Pennsylvania . This role plays a key part in customer retention and service efficiency by managing communication, resolving concerns, and maintaining accurate records. This position will work between 20 and 25 hours per week and is in-office only. Pay is $20 per hour. Responsibilities include: Partner with customers through phone, email, text, and chat to address their needs quickly and effectively, ensuring strong relationships through responsive and empathetic service Educate customers on service expectations, appointment details, and product offerings Proactively support customer retention by driving CSAT and NPS improvements through effective service recovery, ongoing engagement, and identifying opportunities to strengthen and expand client relationships Collaborate across departments—including technicians, RPS, and office staff—to coordinate and monitor scheduling, ensuring seamless service execution and the best poss...