User Support Specialist - freelancer

Job description

Company Description Are you ready to shape the future technological landscape in Europe? We are dedicated to responsible digitalisation, building innovative, inclusive solutions that drive meaningful impact. With over 8,900 professionals across Europe, we help EU institutions, public and private organisations thrive in a rapidly evolving digital world. Are you ready to shape the future through technology? Your journey starts here. Take a look at some of our impactful projects here: https://netcompany.com/cases/ Job Description: So, what are the main responsibilities of a User Support Specialist in Netcompany? As a User Support Specialist, you will, - Provide high-quality technical assistance and support to internal and external users through multiple channels (self-service portal, phone, email, and in-person). - Receive, analyze, troubleshoot, and resolve simple to complex service requests and incidents, proposing effective workarounds where required. - Escalate unresolved or specialized issues to domain-specific support teams in accordance with established procedures. - Deliver clear user guidance, advice, and recommendations to ensure effective use of digital workplace services....