FOH Key / Dining Room Manager

Job description

The FOH Key/ Dining Room Manager is a leadership position within our organization that provides direct support to both the Assistant General Manager and General Manager in their efforts to maintain efficient restaurant operations. The Dining Room Manager ensures smooth, efficient, and guest-focused operations in the dining area. They lead the front-of-house team, maintain service standards, and collaborate with the AGM and GM to uphold the restaurant’s vision and financial goals. All of our leaders are expected to lead by example, promote a strong positive culture and demonstrate an eagerness to grow and develop with our company. Included but not limited to…: THE BASICS: - Build meaningful guest relationships and ensure a positive dining experience by prioritizing in-person engagement. - Own guest satisfaction—resolve concerns quickly and partner with leadership on escalated issues. - Coach and support FOH/BOH teams, fostering a motivated and high-performing culture. - Lead daily pre-shift meetings and actively train new team members on service standards and policies. - Oversee floor operations, staffing, and service quality during shifts. - Complete daily admin tasks and ensure ac...