Service Officer, Client Service - Tahoe

Job description

Requisition ID: 257305 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Purpose: Contributes to the overall success of the Client Service team in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. Is this role right for you? In this role, you will: and thereby adhering to established Operating Performance Commitments (OPCs). - Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. - Provides an excellent customer experience by taking responsibility for and ensuring ongoing service for new and existing clients as it pertains to one of two focus areas: - Payments i.e. certified cheques, wires, bank drafts, foreign currency etc. - Day to Day i.e., indexing, inquiries, investigations etc. - Maintains up-to-date knowledge and understanding of relevant products, processes and policies, including completing internal training, and reviewing appropriate ne...