Director of Hospitality and Guest Relations

Job description

Benefits: We are seeking an exceptional Director of Hospitality & Guest Relations to lead the guest experience for Scratch Restaurants Group in our Pasta Bar and Sushi by Scratch Restaurants properties. This multi-unit position provides a unique challenge and career progressiveness for the right candidate. This role requires a polished hospitality professional with strong leadership presence, emotional intelligence, and the ability to create unforgettable dining experiences while serving as the face of the brand. The ideal candidate brings confidence, sophistication, and a natural swagger that earns respect from both guests and on-site teams. This candidate understands fine dining hospitality, anticipates guest needs before they arise, and thrives in a fast-paced, service-driven environment.In addition to overseeing hospitality standards locally, this position will provide nationwide support and mentorship to smaller on-site teams across multiple locations, ensuring consistency in guest experience, service culture, and operational excellence throughout the organization. - 401(k) - 401(k) matching - Flexible schedule - Health insurance - Wellness resources General Duties: - Lead and...