17427 - Support Services Administrator - Visits Booking - HMP Norwich

Job description

General Information Salary: £24,549 Working Pattern: Full Time: Vacancy Approach: External: Location: Norwich: Region: East of England: Closing Date: 22-May-2026 Business Unit: Norwich: Post Type: Permanent: Civil Service Grade: AA: Number of jobs available: 1 Reserve List: 12 Months Job ID: 17427 Descriptions & requirements: Job description: Overview of the job: This is an administrative job in an establishment. Summary: The job holder will process all visits applications and bookings in a timely and professional manner maximising the number of visits booked per session so that all prisoners are able to use their allocation of Visiting Orders. This is a non operational job with no line management responsibilities. Responsibilities, Activities and Duties: The job holder will be required to carry out the following responsibilities, activities and duties: - Be the first point of contact for families/friends of prisoners and official visitors including solicitors, Police, Probation etc and responsible for informing them of all visiting procedures for the establishment - Receive telephone calls and e-mails from visitors booking a time/date to visit, allowing the visit to be entered ont...