IT Support Technician

Job description

Description ABOUT THE POSITION: The IT Support Technician will support daily operations of Tier I IT support, escalating to Tier II/III support if needed. This role will help the leadership team drive consistent IT service and performance across the enterprise and will participate and support the onsite, face-to-face engagement with key stakeholders and functional peers. Also, this role will need to have knowledge of and support critical business IT services, planning, development and execution consistent with the business culture and best practice. NORMAL DAY-TO-DAY WORK: 1. Provide advanced Tier I technical support across computing platforms, troubleshooting and resolving non-routine issues at the hardware, OS and application level for both desktop and server either physical or virtual supporting business users and technologies. 2. Support key IT and Business programs including but not limited to Systems Support (Desktop and Server), VMware Horizon Virtual Desktop, Office 365 Online, Exchange Online, as well applicable end user applications. 3. Help to develop technology solutions to centralize and automate the management of computing hardware and software including OS deployment...