LEGOLAND CA Hotel Front Desk Host- Full Time
Merlin Entertainments · Carlsbad, California, US
What you'll bring to the team Front Desk Agents are responsible for acting as the face of the Resort, answering and responding to internal and external guest...
Job description
What you'll bring to the team Front Desk Agents are responsible for acting as the face of the Resort, answering and responding to internal and external guest needs and deliver outstanding guest service and financial profitability. Key Objectives: Main Responsibilities:1. Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is provided2. Maintain and improve the quality of the guest experience3. Process all payments according to established hotel requirements4. Provide information and assistance to all guests and visitors5. Provide prompt, courteous and efficient handling of all requests for guest room reservations, changes, cancellations and information6. Provides prompt, courteous and efficient handling of all incoming calls and assistance for outgoing calls that transpire through PBX7. Play an integral part in assisting with emergencies, (fire, medical, power/system failure) by contacting the designated personnel for immediate assistance.8. Assist guest services, safety services, housekeeping, and engineering team9. Maintain confidentiality of all guests10. Must be able to multitask and prioritize departmental fun...