Pharmacy Patient Advocate

Job description

Overview YOUR PASSION, ACTIONS & FOCUS is our Strength Become one of our Contributors: Join the Caretria Team!: The Pharmacy Patient Advocate supports patients and healthcare providers through inbound and outbound telephone support, as well as administrative functions. Responsibilities: The above duties are meant to be representative of the position and not all-inclusive. - Support inbound and outbound phone lines for the pharmacy - Answer calls, emails and/or other requests from patients and/or healthcare providers while meeting or exceeding service level goals - Able to balance priorities, working with team members, between inbound calls, responding to inbound email requests and making outbound calls to messages left on voicemail - Accurately and completely capture information and update systems appropriately - Be flexible, organized and able to comply with constantly changing program business rules - Investigate issues that cannot be resolved at the time of the initial call and follow through until issue resolution - Provide first call resolution where possible. Demonstrate the ability to triage or escalate calls when first call resolution cannot be performed to the patient’s sa...