Client Success Director, Legal

Job description

Client Success Director, Legal US Remote or Hybrid in Charlotte, NC; New York NY; or Palo Alto, CA The Client Success Director, Legal is a senior individual contributor on Intapp’s Client Success Legal Industry team, responsible for driving adoption and measurable value across a portfolio of enterprise accounts. This role is a generalist across Intapp’s product suite with depth of expertise in Intapp Walls and the broader knowledge security and ethical-wall compliance domain. Success in this role turns clients into long-term partners — firms that are fully realizing their Intapp investment, expanding what they do with the platform, and influencing peers in their markets. The Client Success Director operates as a trusted advisor to client stakeholders at all levels — from daily users to C-suite leaders — and serves as the voice of the customer internally to our product and account teams. What you will do: - Serve as the primary point of accountability for client health across your portfolio, translating adoption data, business outcomes, and engagement signals into clear, actionable success plans. - Identify at-risk accounts early and lead the response — whether that's a remediation...