Knowledge Management Specialist

Job description

Knowledge Management Specialist The Opportunity: As a professional in our Delivery Hub, you have the experience and skills to ensure operations are effective, efficient, timely, and valuable for internal and external users. You know how to interface with internal and external customers and leadership to enhance self-service and manage knowledge . As part of the Delivery Hub, we recognize that knowledge management plays an important role in speedy resolution times, improving customer experience , and delivering at scale. In this role you will provide support to all aspects around enhancing the quality of our knowledge articles and self-service offerings. Due to the nature of work performed within this facility, U.S. citizen ship is required . Ready to build the future of shared delivery for the better? What You’ll Work On: Support implementation of a comprehensive knowledge governance strategy. Work with the Knowledge Management Lead and other knowledge managers to identify and address content gaps and article health. Work with knowledge owners and contributors to ensure understanding of knowledge processes. Support knowledge content for both Service Desk and Tier I Customer Care ro...