Director of Operations

Job description

We’re seeking a Director of Operations to take ownership of the operational backbone of a growing insurance program manager with delegated underwriting authority. This role is at the center of the business, working across underwriting, carriers, regulators, vendors, and parent company support teams to manage operations efficiently while identifying opportunities for improvement. The right person is organized, driven, and comfortable stepping into complex projects and taking ownership. This is a hands-on leadership role with broad visibility and significant room to grow with the business. Your Impact: - Lead and manage overseas outsourcing partners responsible for submission clearance, rating, endorsement processing, and other policy administration functions; set expectations, track performance, and improve workflows. - Oversee and develop a small internal operations team handling policy servicing, agency appointments, and licensing. - Serve as primary liaison to parent company functions including accounting, finance, regulatory filings, licensing, and IT; ensure alignment and follow-through. - Coordinate directly with carriers, departments of insurance, and other external stakehold...