Digital Banking Systems Analyst

Job description

Rockland Trust is seeking a Digital Banking Systems Analyst to join our Banking Operations team. The Digital Banking Systems Analyst supports the Bank’s digital banking platforms, including online banking, mobile banking, bill pay, and related internal and customer-facing applications. This position focuses on day‑to‑day system support, issue tracking, testing, documentation, and coordination with internal teams and third‑party vendors to ensure digital banking systems operate reliably and efficiently. The Digital Banking Systems Analyst works under the guidance of the Digital Banking Analyst Manager and collaborates closely with senior analysts, IT, various business units, and vendors to investigate system issues, support upgrades and enhancements, and contribute to digital initiatives. This role is well suited for a developing systems professional interested in building technical, analytical, and business knowledge within a financial services environment. Key Responsibilities: - Provide operational support for customer‑facing and internal digital banking systems, including online and mobile banking platforms. - Review, prioritize, document, and manage digital banking support case...