Customer Service Specialist

Job description

- Prepare and submit quotations based on customer’s inquiry and specifications. - Determine Pricing strategy either alone or in conjunction with Team Leader, Outside Sales partner, and/or Management - Determine sourcing strategies which align customer needs with internal objectives - Determine logistical requirements and alternatives and assist as needed with execution - Prepare and/or provide technical documents in relation to customer application - Follow up with customers to ensure quote has been received and ask for feedback. - Process transactions within an assigned customer group or geography with the objective of increasing customer service, sales, and gross profit and within quality standards. - Utilize ISCO business systems to process transactions to company standard - Utilize approved Customer Resource Management (CRM) tool in daily activities - Manage Projects - Act as primary liaison between Customers, Outside Sales, various support departments at ISCO, and vendors - Ensure appropriate actions are taken to ensure excellent customer experience - Manage timely communication by monitoring and utilizing phone, e-mail, text, or other company approved tools - Provide customer...