AI and Intelligent Automation - Business Analysis Associate

Job description

Join AI & Intelligent Automation as a Business Analysis Associate to optimize workflows, model in BPMN, analyze data, and drive AI‑powered change. As a Business Analysis Associate within the AI and Intelligent Automation Team, you will play a pivotal role in fostering a culture of continuous improvement by sharing insights, codifying best practices, and upskilling your teammates. You will address legacy process challenges, redesign workflows, and enhance efficiency across Securities Services teams. Your responsibilities include conducting stakeholder interviews, shadowing operations, and creating BPMN 2.0 maps to identify and articulate problems and solutions. You will analyze various metrics such as exception queues and cycle times to define KPIs and prioritize a value-promoten backlog. Engaging with stakeholders, you will validate business needs and craft actionable user stories with clear outcomes. Your focus will be on implementing agentic and AI solutions, promoting the rollout of new tools, and supporting change management. You will work to reduce cycle times and exceptions while increasing STP and SLA adherence. Additionally, you will ensure the delivery of version-controlle...