Front Desk Attendant

Job description

Overview The ​Front Desk Attendant​ is responsible for the professional, effective, and efficient handling of all residents’ requests and needs upon entering the community or building. The Front Desk Attendant provides exemplary service consistent with the Castle Group's values and mission. They perform all responsibilities while demonstrating outstanding customer service skills as a representative of Castle Royal Service. Responsibilities: Essential Duties and Responsibilities: - Greets residents/guests upon entry, and respond to requests, questions, and any other needs. - Documents issues or transactions as needed. - Develop an understanding of Association policies and requirements. - Develop an understanding of the appropriate department/person to support when an escalation for resolution is needed. - Develop knowledge of surrounding areas and attractions. - Answers phones promptly, with an ability to answer questions and requests while understanding support resources when needed. - Tracks activity logs and incident reports, records, and forms for the Property Manager’s daily review. - Escalates concerns and issues to the Property Manager for immediate resolution when necessary....