Senior Loan Service Representative

Job description

Description Senior Loan Service Representative – Research | Location: 11149 Research Blvd, Austin, TX 78759 | Schedule: Monday – Friday 8:00AM - 4:30PM Austin Telco Federal Credit Union is seeking a detail-driven and member-focused Senior Loan Service Representative to support consumer lending operations, ensure accurate loan processing, and deliver exceptional service. This role is ideal for someone who thrives in a collaborative lending environment and is passionate about accuracy, compliance, and helping members achieve their financial goals. What You'll Do: Loan Processing & Member Support - Process consumer loan applications, credit reports, and supporting documentation - Assist members in person and by phone with loan inquiries, closings, and servicing needs - Handle loan funding, advances on lines of credit and Visa cards, and lien/title releases - Provide overrides and account assistance to staff as needed - Resolve complex member issues with professionalism, empathy, and sound judgment - Ensure consistent, high-quality service delivery across all lending touchpoints Operational Excellence: - Audit completed loan files for accuracy and completeness - Ensure lending policies...