Global Delivery Center Lead Sweden

Job description

The opportunity As the Global Delivery Center Lead, you will take end to end responsibility for customer delivery from tendering and order intake to after sales and customer care. You will ensure that our customers are supported throughout the full delivery cycle, and experiencing a seamless customer experience and a high-performing delivery center. In this role, you will have the opportunity to lead a diverse and globally distributed team, located mainly in India and Sweden, with both customer facing roles and order management specialists. A key part of your mission is to further shape the organization: strengthening team structure, developing capabilities, recruiting where needed, and clarify-ing the setup for after sales management. You will also work cross functionally with Bid & Proposal, Sales, Operations, Supply Chain, and Finance, and act as the first escalation point when issues and challenges arise. The role includes planning and forecasting, while safe-guarding Profit & Loss for the Delivery Center. How youll make an impact Lead the full delivery process including tendering, sales support, order management and after sales, and govern the planning and fulfillment framewor...