Director of Workforce Management

Job description

About Convo Communications LLC Founded in March 2009, Convo is the world’s largest Deaf-owned company, with hundreds of colleagues serving communities across multiple countries and sign languages. We exist because conversations transform lives. By giving Deaf people direct control over how and when they connect, Convo unlocks access at the moment it’s needed. Reducing the experience deprivation many Deaf individuals face and creating meaningful, everyday impact for Deaf communities and the people around them. About the role: The Director of Workforce Management leads the strategy, execution, and continuous improvement of workforce planning across interpreting services in North America. This role ensures the right interpreters are in the right place at the right time to meet service demand, while maintaining a strong focus on interpreter experience, well-being, and long-term sustainability. This position oversees the full Workforce Management function, including forecasting, scheduling, real-time operations, and workforce systems (timekeeping, scheduling platforms, and break management). The Director ensures alignment between workforce planning and interpreting operations, supportin...