Sales Operations (Remarketing) Supervisor

Job description

Sales Operations (Remarketing) Supervisor The Sales Operations Supervisor leads a results-driven team responsible for executing Plymouth Rock's remarketing program and providing accurate, timely quoting support to the Independent Agent channel. In this role, you will manage daily operations, coach and develop team members, and partner with Marketing to drive program performance and agency relationships, while contributing to initiatives that support the broader customer service organization. Essential Functions & Responsibilities: - Partner with Marketing and Product to support new agency onboarding, including system setup coordination and participation in agency kickoff meetings. - Oversee the full remarketing quote life cycle — including monthly data pulls, quote submission and bot monitoring, Quality Assurance (QA) of results, and final delivery to agencies — ensuring quote accuracy and consistent adherence to established deadlines and providing hands-on quoting support to the team as needed. - Monitor and manage quote forecasts and volumes, workload distribution, and team staffing to ensure appropriate coverage and consistent service levels, prioritizing high-value agency reque...