Senior Director, Contact Center

Job description

Onbe, a fast-growing FinTech, bringing innovation to a rapidly growing global marketplace, stands for “on behalf.” Because that’s exactly how we work: on behalf of our clients, as their comprehensive payments partner. We transform the way payments are imagined — as an opportunity for innovation, a source of insight to customers, and a way to connect with partners around the globe! Summary: The Senior Director of Contact Center is a strategic leadership role responsible for driving transformation and operational excellence across our global contact center operations. This position focuses on leveraging automation and artificial intelligence (AI) to enhance customer experience, streamline processes, and optimize costs. The Senior Director will also oversee the management of Business Process Outsourcing (BPO) partnerships, ensuring alignment with organizational goals and best-in-class service delivery. Qualifications: - Contact Center Strategy: Develop and execute a comprehensive contact center strategy with a focus on digital transformation, automation, and AI-driven solutions. - Automation & AI Implementation: Lead initiatives to identify, implement, and scale automation technologie...