User Review Team Lead

Job description

As our User Review Team Lead, you will help create a secure and seamless banking experience for our users. You will be the watchful guardian of user trust - identifying and removing bad actors while ensuring that our users can confidently run their personal and business accounts without threats from fraudsters. You will play a critical role in safeguarding the reputation of both our users and our platform 🚀 Up for this?: Kick off your application by taking our assessment and find out if bunq is your perfect match! 🚀 Take ownership: As our User Review Team Lead, you’ll take the helm of high-stakes processes and lead your team to deliver unfaltering protection for our users through: High-Speed Enhanced Due Diligence (EDD): You’ll handle the most intricate and high-risk cases and ensure your team resolves cases within the specified Average Handling Time Backlog-Free Continuous Reviews: You’ll ensure timely periodic and event-driven re-reviews to decrease waiting times Uncompromising Quality & Accuracy: You will maintain a robust, risk-based decision-making approach that achieves and consistently sustains a high Quality Score Process Automation and Innovation: You’ll identify delays, s...