Functional Lead - Microsoft Dynamics 365 CRM & Field Service (Fully Remote / FTE)

Job description

Req ID: 366799 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Functional Lead - Microsoft Dynamics 365 CRM & Field Service (Fully Remote / FTE) to join our team in Remote , Texas (US-TX) , United States (US) . Job Duties and Responsibilities: Functional Lead – Microsoft Dynamics 365 CRM & Field Service Role Overview: NTT DATA is seeking a Functional Lead with strong experience in Microsoft Dynamics 365 CRM and Field Service to drive functional solutioning and business alignment. The ideal candidate will act as a liaison between business stakeholders and technical teams, ensuring requirements are translated into scalable, high-quality solutions aligned with industry’s best practices. Key Responsibilities: - Lead requirement gathering sessions, workshops, and stakeholder discussions - Translate business requirements into functional specifications and solution designs for Dynamics 365 CRM and Field Service - Perform process mapping, gap analysis, and recommend optimized solutions - Collaborate with technical...