IT Support Specialist II

Job description

Position Summary The IT Support Specialist II role provides technical assistance and second-level support to end users across the organization. This position is responsible for installing, configuring, maintaining, and troubleshooting hardware, software, and network-related systems to ensure reliable and efficient operations. The role requires strong technical expertise, professional communication skills, and a commitment to delivering high-quality customer service. Key Responsibilities: - Serve as the primary point of escalation for complex technical issues, ensuring timely resolution and minimal disruption to business operations. - Install, configure, and maintain workstations, laptops, mobile devices, peripherals, and related software applications. - Diagnose and resolve hardware and software issues; escalate to senior IT staff or vendors when appropriate. - Perform system updates, security patches, and hardware upgrades in alignment with IT standards and policies. - Troubleshoot and resolve basic network issues, including connectivity, access, and configuration problems. - Document support activities, resolutions, and procedures within the IT knowledge base to ensure consistenc...