Director of Operations

Job description

ABOUT NUUDS: nuuds is an apparel brand on a mission to make women feel confident. We sell direct-to-consumer through our Shopify storefront and through wholesale partners including major retailers. With thounsands of SKUs, 10+ manufacturing partners, and multi-channel fulfillment, our operation is complex and growing fast. DESCRIPTION: We’re looking for a Director of Operations to own the full operational engine at nuuds—across ecommerce, wholesale, and retail. This person will manage our 3PL relationships, oversee inventory and fulfillment across every channel, and ensure that the business runs smoothly from purchase order to customer doorstep. This role reports directly to the COO and carries significant ownership. The right person is proactive, resourceful, and thrives in a fast-moving environment where no two days look the same. Responsibilities: 3PL & Fulfillment - Manage day-to-day 3PL relationships—hold partners accountable to SLAs on accuracy, ship times, and cost - Own the end-to-end fulfillment process for DTC, wholesale, and retail channels - Troubleshoot fulfillment issues in real time and drive root-cause resolution - Evaluate 3PL performance and lead transitions or ex...