Senior Account Manager/Customer Success Manager

Job description

We have an exciting vacancy for a Senior Account Manager. The successful candidate will join a vibrant and commercially successful business. You will work alongside senior stakeholders to resolve client issues and using data to ensure that our clients are using our suite or products to their full potential. This is a great time to join a company working at the cutting edge of the industry, with favoured / valued, market leading products. Purpose: · Foster and enhance our key/strategic client relationships so that customer satisfaction, growth, revenue and retention targets are met. · Work across multiple products and territories as needed · Add value to each and every interaction with the client. · Nurture relationships to gain a deep understanding of the client's needs, work with IT delivery, operations and product teams to tailor our delivery to meet those needs. Providing detailed and precise feedback to internal teams to support continuous improvement. · Provide structed analysis of holistic market needs to help improve/develop new · Ensure Client needs are met in a way that is congruent to our product strategy and in line with Verisk values and behaviours. · Use your experienc...