Customer Service Advisor - German-speaking (Financial)

Job description

We believe in connecting great people with great opportunities. Our team is currently recruiting for a client in Portugal, and we would be delighted to have you explore this opening. This is a service-oriented, inbound position focused on assisting customers with inquiries related to banking partnerships and rewards programs. You will be the first point of contact for customers, handling inbound calls and ensuring a smooth and professional customer experience. Your Role: - Providing accurate and empathetic support to clients regarding banking services and benefits - Answering customer queries about partner programs and reward-related topics - Ensuring all interactions meet confidentiality and compliance guidelines - Documenting interactions clearly and accurately in internal systems Your Qualifications: - Fluent in German (C2 level) and proficient in English - Previous experience in customer service or contact center environments is preferable - Strong communication and problem-solving skills - Comfortable working in rotating shifts and remote settings The Offer: - Fully remote anywhere in Portugal - Rotating shifts between 07:0023:00, Monday to Sunday - 2 rotating days off per wee...