Senior CSM for Finance and Spend Management - Australia New Zealand

Job description

We help the world run better At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. Your future role: The Customer Success Manager (CSM) engages with SAP's customers to drive & accelerate their value realisation and to ensure business outcomes are being met through consumption of their purchased solutions & success service entitlements. The CSM is responsible for the management, orchestration of resources and execution of activities for a designated set of customer accounts, including post-sales account management strategy development, Adoption plan definition & execution (adoption & consumption), account relationship management, issue mitigation, point of escalation for assigned customers, and opportunistic expansion of solutions or services through lead generation activ...