Fraud Operations Manager
Quo · CA
We’re looking for a sharp, high-impact Fraud Operations Manager to help build and scale fraud prevention at Quo. Reporting directly to the Director of Fraud,...
Job description
About the role We’re looking for a sharp, high-impact Fraud Operations Manager to help build and scale fraud prevention at Quo. Reporting directly to the Director of Fraud, you’ll play a critical role in protecting the platform while enabling legitimate customers to grow with confidence. You will lead a team of Fraud & Compliance Specialists and operate at the center of fraud operations—owning investigations, supporting compliance workflows, and staying ahead of evolving threats. This is a high impact role where you’ll help define how fraud operations scales at Quo. You will partner closely with Data, Product, and Engineering to ensure efficient operations, strong controls, and continuous improvement across fraud detection and response. Some of the things you’ll do: - Lead and develop a team of Fraud & Compliance Specialists (coaching, QA, performance management) - Own day-to-day fraud operations across investigations and compliance-related workflows - Leverage AI and automation to improve SLAs and reduce manual review time across fraud and compliance queues - Design and optimize operational workflows using AI-assisted triage, prioritization, and case routing - Implement AI-driven...