Product Engineer – AI Operations

Job description

FieldPulse is a high-growth field service management software built specifically for the trades. From the first call to the final payment, we help trades businesses streamline every step of their work. Our platform empowers office staff, field technicians, management, and business owners with the tools they need to book and schedule work, create estimates, complete jobs, and get paid - faster and more efficiently. Trusted by thousands of businesses globally, FieldPulse pairs cutting-edge technology with a customer-first mindset to support the people who keep our world running. We’re hiring a Product Engineer to own internal process optimization using AI and automation. You’ll sit on the AI team reporting to our AI Product Lead, working across every function at FieldPulse – Customer Success, Implementation, Support, Sales, Account Management, and Recruiting – to find high-impact opportunities and deliver working solutions. You’ll gather requirements from non-technical stakeholders, architect AI-powered workflows, and own them from concept through deployment. You’ll need to operate in ambiguous, loosely defined problem spaces – scoping your own work, building it out, and proving its...