Customer Success Manager

Job description

About SchoolMint: SchoolMint is a leading provider of Strategic Enrollment Management solutions for K-12 schools and districts, helping educators build brighter, more sustainable futures. Our award-winning SaaS solutions empower schools—both district and charter—to attract, enroll, and retain students effectively. SchoolMint’s mission is built on our core values: No Jerks, Period; We, Not Me; Be Heroic; Bring Your Whole Self to Work; Embrace and Drive Change. These values are the foundation of our positive, collaborative culture and commitment to exceptional customer service. Role Overview: SchoolMint is actively looking for a Customer Success Manager to join our Customer Success team. The role will report to the Manager, Customer Success. The Customer Success Manager will join the Customer Success team in executing SchoolMint’s Customer Success and Partnership Development strategies in order to meet customer needs, increase customer usage of and capacity in SchoolMint’s SEM products, ensure high rates of gross and net customer renewal (>95%, or as specifically set by management from time-to-time) for both managed and pooled portfolio assignments, drive customer referrals, and grow...