Reservations Agent- My Vacation Haven

Job description

Essential Responsibilities: - Data entry and research - Answering phone calls and addressing any guest inquiries through telephone, guest messaging, email, and walk-in traffic - Taking and inputting reservations through the company software - Interact with guests in office - Maintaining positive and professional guest relations - Communicate effectively with team - Maintaining knowledge of property locations, amenities, services, pricing, and unit layouts - Adhering to company policies, rules, and procedures - Other duties as assigned Minimum Required Skills & Competencies: - Hospitality, customer service, or reservationist experience encouraged but not required - Computer experience skills required - Excellent communication/organizational skills required - Excellent guest/customer service skills required - Ability to handle fast-paced environment while maintaining a professional environment - Must be willing to work weekends and holidays - Must be willing to work MOD when needed Desired Skills & Competencies: - Experience within the field preferred. Physical Requirements: - Express or exchange ideas by means of the spoken word via email and verbally - Frequent twisting, bending, s...