Front Office Team Leader

Job description

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description: **What will you do?** As the Front Office Team Leader, you will be responsible for the following key duties: - Establish and maintain professional relationships with guests from arrival through departure to ensure guest satisfaction and loyalty - Proactively identify and address guest needs and expectations throughout their stay - Resolve guest complaints and concerns that escalate beyond front desk staff, implementing effective solutions in a timely manner - Uphold and represent the hotel's brand standards and service excellence at...