Customer Service Representative

Job description

ESSENTIAL FUNCTIONS: Reasonable Accommodations Statement: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s): · Processes a high volume of customer orders and change notices in an accurate and timely manner. · Performs administrative duties such as data entry, word processing, filing, copying and other general office organization, and housekeeping duties. · Tracks orders placed and any special product or order requests. · Answers and directs customer phone calls to all appropriate contacts. · Supplies general information regarding the organization to the general public, clients, and customers. · Answers incoming calls and makes necessary follow up outbound calls. · Researches and resolves customer issues. · Processes and completes multiple types of forms. · Writes, generates, and receives correspondence via fax, mail, and web contact. · Documents phone calls and actions in the database. · Troubleshoots situations accurately, quickly, and efficiently for customers on the p...