IT/Helpdesk Internship

Job description

Description IT/Helpdesk Intern: Batavia, NY: Description: Job Title: IT/Helpdesk Intern: Reports To: IT Manager: FLSA Status & EEO Code: Non-Exempt & Professional Division/Department: GHM/IT: Level of Work: I: Position Summary: The IT/Helpdesk Intern is responsible for the configuration, operation, and maintenance of client-based computer systems and provides technical support to end-users. This role involves installing and configuring hardware and software, troubleshooting technical issues, managing user accounts, and ensuring the effective use of IT resources. Support Cyber Security and compliance projects and initiatives as needed. The Intern will also contribute to maintaining programs and small projects as needed Key Results Areas by level of work: Level I: Quality – Complete and accurate work performed efficiently Production quality and efficiency using appropriate tools and equipment, qualified to perform special processes as needed a. System Configuration and Installation: b. User Account Management - Manage the configuration and operation of client-based computer operating systems. - Install system images and verify that security software is installed and configured - Inst...