Navigation Center Coordinator

Job description

Full Time - Navigation Center Coordinator Location: 4310 Cooper Rd, Cincinnati, OH 45242 Work Schedule: - Full time, day shift - Monday-Friday, 9:30a.m. to 6:00p.m. with with 4th weekend requirement Job Overview: Under supervision, this multi-functional position supports staff, management, and clinical personnel by executing specific, essential clerical and coordination duties. As initial contact to HOC for incoming referral inquiries, is responsible for referral processing and scheduling, along with ensuring documentation accuracy and integrity within the electronic records system (Epic). Consistently displays empathy and professionalism while adhering to associated processes and tasks. Requires excellent communication skills with the ability to manage patient/family emotions and confrontational customers, as well as provides comfort with difficult topics. At times, deals with crisis situations; must be able to manage effectively. Positively communicates with both HOC staff and referral contacts and follows appropriate channels for problem identification and resolution. Incentives & Benefits: We offer competitive shift differentials, opportunities for professional growth, and a co...