IT Dispatcher

Job description

The 20 LLC is a premier Managed Service Provider delivering enterprise-class IT services to businesses nationwide. We specialize in supporting organizations across a wide range of industries - including legal, financial, healthcare, and more - by providing secure, scalable, and reliable technology solutions. Our team is passionate about helping clients thrive through proactive support, strategic IT guidance, and cutting-edge infrastructure. The Dispatcher at The 20 plays a critical role in managing service coordination, scheduling technical resources, and supporting administrative functions within a fast-paced MSP environment. This role requires strong organizational skills, attention to detail, and a commitment to quality service. The ideal candidate is proactive, reliable, and thrives in a structured, team-oriented setting. Available Schedule: Mon - Fri 10:00 AM - 7:00 PM Key Responsibilities: - Manage and maintain the dispatch calendar for technical support and project teams - Schedule and coordinate appointments between clients, engineers, and vendors - Monitor service tickets and ensure timely updates to move them toward resolution - Communicate effectively with clients, vendo...