Fan Experience Seasonal Representative

Job description

Position Profile: Fan Experience Seasonal Representative Department: Fan Experience Reports to: Manager of Fan Experience Status: Seasonal, Hourly JOB SUMMARY: Entry-level position responsible for fielding incoming communication for the Fan Experience Department. Seasonal program is 40 hours a week and is slated to run from June 2026 through the end of the 2026-27 football season (subject to change) with the opportunity to potentially funnel into a full-time position. COMPETENCIES: - Field and respond to all forms of inbound communication coming into the Fan Experience Department in a consistent and timely manner. - Provide proactive, world-class service to continually exceed the expectations of Season Ticket Members, guests, and fans. - Utilize exceptional communication and problem-solving skills to provide appropriate resolution to guest inquiries in a professional manner and follow up as necessary. Use empathy in conversations and handle difficult situations effectively and objectively. - Foster and maintain positive relationships with Season Ticket Members. - Log all customer feedback, comments and concerns received via telephone, email, or any other means from STMs and the pub...