Service Desk Analyst

Job description

Service Desk Analyst At AustralianSuper, we truly care about our colleagues. ​ We know work and life are intertwined. That ’ s why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members. We are dedicated to building a high-performance environment underpinned by a strong risk culture, ensuring we deliver the best outcomes for our members. - Permanent, Full-Time position - Be the first point of contact supporting colleagues across a modern technology environment - Flexible approach to work, with a culture that will advance your career Your New Role: We have a permanent opportunity for an experienced Service Desk Analyst to join our Sydney team. The Service Desk provides a friendly and efficient single point of contact for all AustralianSuper internal colleagues. The purpose of the role is to provide high quality first line of service and support for customers, by managing Incidents and Requests from start to completion. Key responsibilities (but not limited to): - Customer Service and Engagement - Pr...