Product Support Coordinator - South Bank, QLD

Job description

About the Opportunity As a Product Support Coordinator, you will be responsible for supporting the global leisure procurement teams. This will include managing the day-to-day task of queue management, supplier reporting, system escalations, email management, debt reconciliations and chasing, and contract preparation. In addition to the day-to-day tasks, you will work with the Support Leaders to find process efficiencies and look at how AI could improve productivity. What you will be doing: Reporting & Projects - Weekly Supplier reporting for Supply Partners - Working with Contract and Market Managers to generate reports needed both internally and externally - Manage projects for the Supply Partnerships team - Utilise AI to provide an analysis of the data to be shared with contracting teams Salesforce Queue Management: - Manage the Global Procurement queue for such tasks as: - Account Admin - Finance queries - Contract Loading issues - Allotment queries - Connectivity of hotels - Data Maintenance - tactical solicitation - customer service and general supply queries - Work with the supply leader to identify opportunities to automate or use Robotic/ AI to improve productivity on some...