IT Support Engineer (f/m/d)

Job description

As a IT Support Engineer at Aleph Alpha, you will be a key player in managing our Apple ecosystem (via Kandji/IRU) and Google Workspace environment. You will ensure that our team of 300+ employees has reliable, secure, and seamless access to the tools they need to build the future of AI. Your Responsibilities: Own and manage the Kandji/IRU MDM platform, including device enrollment, app deployment, security policies, and compliance monitoring Administer Google Workspace including user lifecycle management, security configurations, and data governance policies Provide expert-level support for macOS and iOS devices, resolving complex technical issues Design and implement zero-touch deployment workflows for new employee onboarding Develop automation scripts to streamline repetitive IT tasks and improve efficiency Create and maintain IT documentation, knowledge base articles, and self-service resources Collaborate with Security and Infrastructure teams to ensure endpoint compliance and security standards Your Profile: Several years of experience in IT support with focus on Apple device management Proven hands-on experience with Kandji/IRU or similar MDM solutions (Jamf, Mosyle) Expert k...