Registrar Orthopedic Institute

Job description

Position details: full-time Monday to Friday, day shift 7:30 a.m. to 4 p.m. Position will support the Orthopedic Institute in Royal Oak. Registrar will schedule, cancel and reschedule patients for 30+ providers and 7 sub-specialties within Orthopedics (Spine, Pediatric, Foot and Ankle, Total Joints, Trauma, Sports Medicine, Hand and Wrist, and Sports Medicine and Shoulder). Job Summary: Under the direction of the Patient Access Registration Front Line Manager, the Acute Care Hospital Registrar 1 is accountable to ensure a smooth timely registration/admission process by obtaining accurate individual demographic, clinical and insurance data; collecting co-pay/deductible, residual and prior balances, perform initial financial screening on all self-pay & out of network patients and then referring them to the Financial Advisors as necessary while providing optimal customer satisfaction; reception; and provides patient way finding as required. Essential Functions: - Greet customers promptly with a warm and friendly reception. Direct patients to appropriate setting, explaining and apologizing for any delays. Maintain professionalism and diplomacy at all times, following specific standards...