Admissions Communications Counselor

Job description

Job Summary Reporting to the Associate Director of Enrollment Management Communication, the Admission Communication Counselor supports the full communication cycle from pre-application through enrollment. This role serves as a key point of contact for prospective and admitted students and their families, providing accurate and timely information via phone, email, chat, social media, and other communication technologies. The incumbent maintains expert knowledge of CSU and SJSU admission policies and processes and helps guide students through application, admission, and enrollment steps. Key Responsibilities: - Provide timely and accurate information to students and families regarding recruitment, application, admission, and enrollment processes - Explain the CalStateApply application process and MySJSU account requirements - Communicate with students through phone, email, live chat, Chatbot, social media, and other platforms - Review and verify submitted documents to determine admission eligibility - Interpret and apply CSU, Chancellor’s Office, federal, and campus admission policies - Assist students in resolving concerns related to application or admission status - Troubleshoot My...