Housekeeping Manager

Job description

Overview Opportunity: Housekeeping Manager: Manage housekeeping operations in accordance with established guest service, quality and sustainability standards. Your Growth Path: Executive Housekeeper – Operations Manager – Assistant General Manager Your Focus: - Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values. - Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures. - Inspect guest rooms, public areas and grounds for cleanliness, appearance and safety. - Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns. - Prepare schedules based upon occupancy and assign duties to associates. - Take inventory and submit periodic inventory orders to ensure supplies are purchased in a timely manner. - Prepare required paperwork pertaining to departmental functions. - Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction. - Comply with HHM internal audit standards pertaining to key control and risk management areas (I.E...