Counsumer Engagement Center Specialist

Job description

Function Global Marketing Services – Consumer Engagement Center Work Level: WL1: Reports to: Rachel Weekes: Scope: Turkey & Arabia & NALI: Location: Istanbul: Terms & Conditions: Full time: JOB PURPOSE: This role exists to provide consumers with best-in-class service by responding to their inquiries and concerns about products and services. You’ll be part of a team that believes in doing work that matters — for people and the planet. Because here, we don’t just hire for jobs. We invite you to be part of something bigger. KEY RESPONSIBILITIES: - Manage consumer satisfaction through effective handling of consumer contacts - Understand consumer needs and expectations - Build community loyalty and enhance company reputation - Introduce and implement company policies related to consumer protection and engagement - Support consumer relations processes - Monitor engagement standards and compliance with quality guidelines - Handle reporting and basic analysis activities - Support promotional activities and brand campaigns - Manage consumer data and reporting during issue management REQUIRED QUALIFICATIONS: University degree: Minimum 3 years of experience in consumer service is a must Fluen...