Operations and Systems Tech III

Job description

Overview To provide high-level support for day-to-day PC operations, production operations support, systems and telecommunications support. Supports and leads all help desk functions with PC troubleshooting, performing software updates and maintaining the inventory of PC’s and network systems hardware. Serves as the primary, secondary, and/or tertiary level escalation point for desktop, VoIP, A/V, and connectivity support to internal customers/end users. Supports IT Operations efforts in the building, implementation, testing, and deployment of new servers, software, systems, network, and security changes. Primary operations support to production environment, maintains necessary skills related to production support and functions as on-call support as required. Learns advanced operations procedures and troubleshooting techniques from Director of Network Operations and documents them. Responsibilities: Level I/II/III Service Desk Support: - Serves as tier I/II/III support tech for all PC and phone issues. Provides prompt support to end users on PC, phone, A/V, connectivity, and other application issues. - Fields incoming help requests from end-users via service desk, telephone, and em...