Customer Operations - Premium Order Coordinator

Job description

Join our Team as a ... Customer Operations - Premium Order Coordinator Location: Shoeburyness: Salary: £26,500: Hours: 40: About the role: To provide effective and efficient administration and real time customer support to the Customer Operations Premium Support Team, enabling an exceptional level of service to Onecom customers. The service will be pro-active, timely and informative, balancing the needs of the Business and the customer. What makes you a great fit: Attention to detail and accuracy Excellent organisational skills: Strong written and verbal communication skills Customer focused and passionate about service Ability to work to strict deadlines and prioritise workload Pro-active approach and ability to use initiative Must be able to work under pressure and remain calm in stressful situations Strong analytical skills: Adaptable and self-motivated: Key responsibilities: Order processing for Enterprise accounts from receipt through to completion Ensuring an order is dispatched and received Following any bespoke order processes – this will vary on a variety of accounts. Utilising and adapting templates to provide updates internally and externally Working the case list chrono...