Director of IT Services

Job description

The Role...: The Director of IT Services is the most senior IT support leader at Soho House & Co, with global accountability for the technology experience across our 45+ Houses, Soho Works, Retail, Ned Club, and IHDB brands. This is fundamentally an operational IT role — making sure our IT is up and running, all the time, everywhere. The Director leads a global support team, but the mindset is 24/7: senior leadership combined with hands-on ownership where it matters, owning operations, support, and incident management end-to-end, and answering for service performance across every site, every day. It is a high-visibility role that depends on strong collaboration across Operations, Finance, HR, and the wider business. Reporting to the Chief Digital & Technology Officer, the Director sits within the Digital leadership team alongside the leads for AI, Data, Engineering, Product, and Security — a department that drives cutting-edge work across AI, Data, Digital, and IT. The business continues to use modern technology, including automation, generative AI, and agentic AI, to improve operations and enhance both member experience and operational efficiency, and this role plays a critical pa...