Weekend Member Service Representative

Job description

Benefits: - Dental insurance - Employee discounts - Flexible schedule - Free food & snacks - Free uniforms - Health insurance - Opportunity for advancement - Wellness resources Job Summary: Great/Flexible for college students Free Black Card when employed with us. The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities - Must be able to work sundays - must be able to work at least one weekend day - Greet members, prospective members and guests, providing exceptional customer service. - Handle all front desk related activities including: - Answer phones in a friendly manner and assist callers with a variety of questions. - Check members into the system. - New member sign-up. - Take prospective members on tours. - Facilitate needed updates to member’s accounts. - Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. - Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements: - Customer se...